- 1. Terms
- 2. Limitations
- 3. Revisions and errata
- 4. Site terms of use modifications
- 5. Availability of Items
- 6. Shipping and Delivery
- 7. Return, Refund and Exchange
- 8. Your Account Security
- 9. Prohibited Actions
- 10. Third Party Tools and Services
- 11. Errors, Changes and Updates
- 12. Our Limitation of Liability
- 13. Customer Reviews and Feedback
- 14. Personal Data and Privacy
- 15. Governing Law
- 16. Contact Information
Terms of use A One Patti Chitral
1. Overview
These Terms of Use apply to anyone who visits or shops at A One Patti Chitral. By using our website, you agree to everything written here. If you do not agree, you should stop using the website. We may change these terms when needed. The updated version will always be available on this page
2. Who Can Use Our Website
You must be at least 18 years old to place an order. If you shop on behalf of someone else, you confirm that you have their permission. You agree to use our website only for legal and respectful purposes.
3. Your Responsibility When Using the Website
You can view products, place orders, contact support and use all features that are meant for customers.
You agree not to:
- Copy our content, product images or descriptions.
- Try to hack or damage the website.
- Spread spam or misleading information.
- Use the website for commercial selling without permission.
- Tamper with price tags, product details or payment options
4. Product Details and Handmade Nature
Most items we sell are handmade by artisans from Chitral. Because of this:
- Colors may look slightly different due to lighting and screen settings.
- Sizes may vary slightly due to hand stitching.
- Each piece may have a unique texture or finish.
These natural variations are part of handmade products and are not considered defects.
We try to keep all information accurate, but mistakes can happen. If we find an error, we have the right to correct it anytime.
5. Availability of Items
Some items may sell out quickly, especially seasonal or limited stock products. Adding an item to your cart does not reserve it. Orders are confirmed only after we process them.
We may cancel an order if:
- The item is out of stock.
- You provided incorrect information.
- The payment fails.
- We detect suspicious activity.
If we cancel your order, we will contact you using your provided phone number or email.
6. Shipping and Delivery
We work with trusted courier services in Pakistan. Delivery time depends on where you live. Typical delivery time is 3 to 7 working days, but delays can happen due to:
- Weather issues.
- Courier workload.
- Public holidays.
- Remote locations
These delays are beyond our control.
Once the parcel is handed over to the courier, the liability of delivery passes to the courier company. We assist you in tracking, but we cannot guarantee exact delivery times.
7. Return, Refund and Exchange
Our Return and Exchange Policy explains everything in detail.
You agree to follow those rules before sending anything back.
Handmade items may not qualify for return if the variation is part of natural handcrafted work.
8. Your Account Security
You are responsible for keeping your account login details safe.
A One Patti Chitral is not responsible for any unauthorized activity that happens due to your negligence.
9. Prohibited Actions
You agree NOT to:
- Use fake names, addresses or contact details
- Place false orders.
- Misuse discount codes.
- Send abusive messages to customer support.
- Attempt to disrupt the website’s system.
- Leave fake or misleading reviews
If you violate these rules, we may block your account or refuse service.
10. Third Party Tools and Services
We may use tools like:
- Payment gateways
- Courier tracking services
- Marketing tools
- Analytics tools
We are not responsible for errors or issues caused by these third parties.
11. Errors, Changes and Updates
Sometimes product information, availability, shipping charges or policies may change.
We can update or correct these without prior notice.
12. Our Limitation of Liability
A One Patti Chitral is not responsible for:
- Delay in delivery
- Loss caused by misuse of the product
- Courier company mistakes
- Typing errors or outdated information
- Any technical issues on your device
Your use of the website is at your own risk.
13.Customer Reviews and Feedback
When you give a review or suggestion, you allow us to use it publicly for improvement or promotion.
We may remove comments that include:
- Abuse
- False claims
- Offensive language
- Personal attacks
14.Personal Data and Privacy
Your privacy matters.
Your information is handled according to our Privacy Policy.
We only use your information to process orders, communicate with you and improve our services.
15.Governing Law
These Terms follow the laws of Pakistan.
Any disagreements will be resolved under the legal jurisdiction of Khyber Pakhtunkhwa.
16.Contact Information
If you have any questions, you can contact us at:
Email: aonepattihousechitral@gmail.com
Phone: +92 324 056 8857
